Six years of fighting fraud:Client success stories from Paladin
We know because we’ve been there
We know what it’s like to be in the trenches fighting fraud. We’ve sat in the same seats as our clients, experienced similar issues, and mitigated them with a laser focus on not only preventing fraud but also ensuring an excellent good-customer experience. Six years after our founding, that key differentiator still sets us apart: not only can we diagnose problems and recommend solutions, but we have actual experience executing and operationalizing the recommendations we make.
Over the years, some things have stayed the same—Jamon and Jim are still at the helm of the firm. And some things have changed, as we’ve expanded deeper into banking, fintechs, identity risk, and crypto. Our consultant team* includes two new experts who specialize in using data analysis techniques to discover previously unknown fraud in organizations.
Along the way, we’ve stayed true to our core mission to serve as an unbiased partner to our clients—and we’ve had the privilege of making a massive difference in fraud prevention, detection, identity risk management, education, training, data analytics, and investigations.
For a few highlights—and inspiration for where you can take your own fraud prevention and mitigation—have a look at the brief case studies below. Each provides a “look behind the curtain” at how we fight fraud for you. And for the full story on each, stay tuned for exclusive podcast interviews with our founders, which will be released and shared soon.
Transforming a fintech’s numbers with fraud and identity risk management
A large fintech firm suffered from low Know Your Customer (KYC) and Customer Identification Program (CIP) performance across their banking products. Our team brought the right analytics and dashboarding to the table to make informed recommendations for their scorecards, rules, and outcomes.
Previously, due to client decisioning and a lack of analytics, their initial “legacy” decline rate was around 10 percent. But once they followed Paladin’s recommendations to enhance their existing CIP and KYC vendor responses and decisioning, that decline rate dropped to just 3 percent. We also helped guide their implementation of document verification processes and managing settings to be within regulatory compliance expectations.
All in a day’s work: $10M fraud ring identified
As part of this client engagement, Paladin leveraged account opening analytics to accurately identify a fraud ring that had perpetrated approximately $10M in losses for the client. Paladin was able to recommend scorecard enhancements for CIP to catch 90 percent of “bads” entering their ecosystem at account opening.
Getting to the bottom of a prepaid card service’s fraud problem
A fintech client that sells prepaid, reloadable credit cards was suffering from a costly fraud problem. Paladin identified tens of millions in fraudulent activity as well as hundreds of millions of dollars in money laundering placed on cards through their program. This led to implementing several measures to mitigate against this type of fraud and money laundering moving forward.
Data mining and analysis was used to identify downstream fraudulent activity the client hadn’t noticed to date. This gave us the ability to go upstream to determine account access schemes (new account fraud and account takeover) as well as funding schemes (UI, PPP, SBA, and ACH) to determine how the bad actors were gaining access to accounts to fund and transact.
Uncovering a ponzi scheme and alerting our client
During this client engagement, Paladin also identified an ATM “ponzi scheme” in which bad actors were recruiting real people to buy reloadable cards, fund them, go to ATMs, get cash, file a dispute for mis-dispense, receive provisional credits, reload other prepaid cards, and repeat the scheme indefinitely. Armed with this knowledge, the client was able to act.
Going beyond knowledge-based authentication
Knowledge-based authentication (KBA) has major limitations—and one of the world’s largest credit bureaus was ready to embrace a better practice. They brought Paladin on to help implement and further develop an identity risk management platform to replace their KBA program for accessing workforce management and US consumer credit profiles. We helped design and build strategies, implement the platforms, and operationally execute the improved system. The credit bureau’s employees could now even gain access to their payroll and W2s online and in the call centers.
We then architected and helped implement further expansion of the system for their consumer-facing websites, IVRs, and call centers across the US as well as Canada, Australia, and the UK.
Setting standards for crypto security
A prominent fintech bank sought to grow their crypto portfolio while setting standards for regulatory compliance, goodwill, and understanding. Paladin partnered with them to create standards for CIP, fraud prevention policies, procedures, data dashboarding, and fraud system implementation for wires (incoming and outgoing). We then helped them run an RFP for crypto risk assessment vendors, setting the fintech up to successfully and securely lead into the future.
Bringing key players to the roundtable
Paladin has also partnered with a major payment processor to facilitate crypto roundtables for their merchant exchanges. We established the agenda, invited external guests for presentations, and facilitated the meetings. And, we offered insights into the merchant and financial fraud world as well as thought leadership on vendors in the fraud mitigation space.
From assessment to implementation, managing risk for global ecommerce
It’s a nonstop challenge for ecommerce retailers to stay a step ahead in the fraud management game. Recently, Paladin has helped several global merchants, including a household-name footwear company and a well-known home improvement brand, assess and implement an improved fraud management program.
We facilitated the process through our three-phase approach including discovery, recommended updates, and support implementing those updates. We also conducted analysis on fraud disputes, transactional risk management, account (profile) creation, and guest checkout.
Our process went deep during these engagements, putting our full expertise and capabilities to work. We went so far as to perform assessments of these companies’ operational structures, including talent assessment. And we delivered valuable recommendations for their operations, strategy, technology, training, and personnel as well as strategic execution. By implementing these recommendations, these organizations were able to more accurately identify and reduce fraud—and more effectively fast-track legitimate users through their ecommerce platforms.
Setting defenses against crypto fraud and identity risk in fintech
Two prominent fintechs—a crypto currency investment platform and a company launching a gaming card—recently enlisted Paladin for support. We stepped up to configure their fraud and identity risk platforms and deliver detailed policy documentation related to identity theft, fraud risk, and abuse. We also helped them implement and configure the rules and strategies for their transactional risk fraud management platform.
The result: each of these companies can now deliver more rapid, seamless onboarding of client accounts. And, each enjoys improved across-the-board defenses from fraud.
Analyzing the competitive market and delivering valuable insights
Armed with a depth of knowledge, a breadth of experience with an array of solution providers, and extensive industry relationships, we’re strategically positioned to assess solutions relative to industry competitors—and assess the evolving demands of end users.
Recently, we channeled this expertise and experience to complete competitive market analyses for a well-known fraud decisioning platform and for a global payment service provider offering a similar white-label solution. In each instance, the companies received the insights they needed to fuel intelligent decisions on go-to-market timing—and to maintain long-term viability.
We put the full picture together
We at Paladin know the value of a complete understanding of fraud from every angle. Deeply immersed in the fraud solution landscape, it’s our day-to-day work to understand the latest solution providers, services, and tools. As the number of solution providers and services grow, merchants’ options become complex and varied. And as experts, we believe it’s our job to serve as an authority on these products and their strengths, areas of opportunity, and enhancements.
It’s why, each year, we put our firsthand familiarity and expertise to use in our annual Paladin Vendor Report. This unbiased fraud prevention industry report covers a wide range of solution providers for an in-depth, informational, and comprehensive snapshot of the industry. Our most recent annual edition of the report has reached thousands of experts and has dramatically increased awareness of the solutions included. Each year, by producing this report, we deepen our knowledge of each provider’s current state and solidify our strategic value even further for our clients.
Read the latest Paladin Vendor Report here, and reach out with your own questions about how we can fight fraud for you.
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